Show up. Do your best.

This is the best advice I’ve ever received. It’s so good and I am so grateful, it is the only advice I ever offer. Not surprisingly, it’s transmitted directly and indirectly by some of the greatest characters in fiction. I offer it to my 5-year-old each day when I drop him at school. He answers…

Blending : Building A New World Family : Part II

This is the second time I’ve written about this (first was back in March) and, since then, we’ve taken huge leaps forward together, and each on our own, as our little family continues to evolve. On August 12, 2016, we (all of us!) officially marked our marriage and new family during a festive celebration at…

In the not-too-distant future

I will describe keyboards to my son one day in a not-too-distant future when he asks about them. That is when he and I will ask the computer to show us some examples. We will spend a rainy afternoon making make-believe keyboards (QWERTY and Dvorak) out of cardboard and crayons and pretend to type in…

I didn’t go to university. I learned from Linux instead. 

TOUGH CHOICES When I chose to forego college, preferring instead to join the working world confident that doors would open, there were a lot of the kinds of reactions one might expect. Most asked things like: “what are you thinking?” “why would you do such a thing?” “what are you planning to do instead?” My…

Changing without changing

Many of us make great sacrifice to avoid it. Laws are written and put into place to stymy it. Large, expensive buildings are built to protect against it. Minds are made up against it and reject ideas that even hint at it. Blockades of all sorts are built against potential outcomes that may lead to…

The unswerving punctuality of chance (Part II)

There are some things that happen, happy accidents, that could not have been planned. Like stumbling on the carpet, catching yourself on the the edge of a shelf where, looking behind a small picture frame there, you find a key you lost seemingly years ago that unlocks that bike lock you have lived without all…

R2 me, too

I was 5 years old when my parents took me to my first movie. It wasn’t just a movie. It was a drive-in movie. It wasn’t just a drive-in movie. It was Star Wars. Needless to say, it flipped me right out. Unlike most of my pals at the time, though, who called out “I’m…

Does empathy bridge art + engineering?

It takes a special something, a combination of unique experience and compatible disposition, to effectively temper hard sciences with soft ones in practice. Everything may very well come back to user experience, not only in the product (the outcome) but also in the process (the story). Empathy is arguably a key component of both hard…

URL

I learned one of the most important lessons from URL, who was about 3 when I first met him. Known mostly for peeing all over the place whenever he first saw you, URL always got too excited to see people he knew or any people, actually, who were willing to give him attention. URL would…

All in the telling

The latest technologies, including cloud, social, anything mobile, Internet of Things (IoT), Big Data, analytics and Artificial Intelligence (AI) have and will continue to transform business, especially the customer experience, which still revolves around the story. Storytelling is still the centerpiece. Nothing new there. Storytelling has been the centerpiece since before anyone could even write….

Telling stories

We can’t throw a rock across the Web without hitting one of the many articles, posts, books, podcasts or interviews focused on the use of storytelling in business. Arguably kicking the magic out of the hat, most of them address the way stories are used in marketing goods and services (yawn). We need to think…