Living With Dementia

Mom passed away three years ago today. After initially being diagnosed with Parkinson’s Disease, it was a few months later, at the University of Iowa Hospitals, when she was diagnosed with vascular dementia. As her world (and ours) fell apart, I realized that Mom’s behavior suddenly made perfect sense. I also became startlingly aware that,…

I didn’t go to university. I learned from Linux instead. 

TOUGH CHOICES When I chose to forego college, preferring instead to join the working world confident that doors would open, there were a lot of the kinds of reactions one might expect. Most asked things like: “what are you thinking?” “why would you do such a thing?” “what are you planning to do instead?” My…

Changing without changing

Many of us make great sacrifice to avoid it. Laws are written and put into place to stymy it. Large, expensive buildings are built to protect against it. Minds are made up against it and reject ideas that even hint at it. Blockades of all sorts are built against potential outcomes that may lead to…

Blending: Building A New World Family

This is the first time I’ve ever done this and, since I’ve spent seemingly countless middle-of-the-night hours reading everyone else’s opinion about it on the Internet, I will offer my own out of respect for others – now knowing just what it feels like, having only imagined it up until now. If you are like…

The unswerving punctuality of chance (Part II)

There are some things that happen, happy accidents, that could not have been planned. Like stumbling on the carpet, catching yourself on the the edge of a shelf where, looking behind a small picture frame there, you find a key you lost seemingly years ago that unlocks that bike lock you have lived without all…

Great UX makes Infrastructure sexy

Sexy may not be the feeling that the word ‘infrastructure’ inspires in most of us, however, many are hoping that perception changes. In a hurry. Infrastructure is key to what makes the INTERNET as captivating as it is. In this context, the context of technology, most companies (especially small and medium-sized business) think of it…

R2 me, too

I was 5 years old when my parents took me to my first movie. It wasn’t just a movie. It was a drive-in movie. It wasn’t just a drive-in movie. It was Star Wars. Needless to say, it flipped me right out. Unlike most of my pals at the time, though, who called out “I’m…

Does empathy bridge art + engineering?

It takes a special something, a combination of unique experience and compatible disposition, to effectively temper hard sciences with soft ones in practice. Everything may very well come back to user experience, not only in the product (the outcome) but also in the process (the story). Empathy is arguably a key component of both hard…

URL

I learned one of the most important lessons from URL, who was about 3 when I first met him. Known mostly for peeing all over the place whenever he first saw you, URL always got too excited to see people he knew or any people, actually, who were willing to give him attention. URL would…

All in the telling

The latest technologies, including cloud, social, anything mobile, Internet of Things (IoT), Big Data, analytics and Artificial Intelligence (AI) have and will continue to transform business, especially the customer experience, which still revolves around the story. Storytelling is still the centerpiece. Nothing new there. Storytelling has been the centerpiece since before anyone could even write….

On overcoming adversity

Having gone through a particularly trying time over the past couple of years or so, involving pretty much every type of major life-changing event (moving, career changes, divorce, child-custody battle, loss of parents, etc), I made some time to write down my thoughts about it, to write the whole story from my perspective, what it…

Telling stories

We can’t throw a rock across the Web without hitting one of the many articles, posts, books, podcasts or interviews focused on the use of storytelling in business. Arguably kicking the magic out of the hat, most of them address the way stories are used in marketing goods and services (yawn). We need to think…