Who Needs Empathy?

Building better UX for Cyber: the most effective skill or tool isn’t what I might have thought it would be.

Trust vs. Control: Empowering vs. Limiting

We technologists are partially to blame for the death of Cyber Security. We are largely responsible for the havoc of Cyber Crime that’s impacted our privacy and overall ability to use the internet safely. It’s not too late to fix it.

More Gratitude for Postman and McLuhan

Neil Postman (March 8, 1931 – October 5, 2003) was an American author, media theorist and cultural critic, who was associated with NYU for forty years. He wrote countless articles, papers and seventeen books. Though my personal favorite is Teaching as a Subversive Activity, Neil is best known for his 1985 book about television, Amusing…

DIY vs. DIT – Part II: Decentralization and Dismantling Silos

The first part of this post built an analogy, that centralization is like DIY (Do-it-Yourself) and decentralization is like DIT (Do-it-Together).

If we can agree on that analogy, simply for the sake of conversation, then we can take it a step further by looking through that lens into some specific contexts where this approach can add value to our efforts by breaking down our silos.

The Military, Vultures + Residential Remodeling – unlikely lessons in UX

Before I moved to the State of Abe a few years ago, I lived in Juneau, Alaska. From time-to-time, I worked with military personnel, most often legal counsel, the types that handle deals to procure real estate on which to build things, all kinds of things, from barracks to administrative offices, training facilities and storage…

“Do It Yourself” (DIY) vs. “Do It Together” (DIT)

CENTRALIZATION = DIY Once upon a time, at the beginning of the online world of the Internet, it was our goal with technology and business to silo and centralize everything in its own container. From software installations, information security tools and strategies, design teams, distribution systems and supply chains of all kinds, and also our…

VR, AR + MR: Designing the New Reality Experience

UPDATE: this post was refined and published on InVision’s blog on March 6, 2017. You can read that version here.  Seven days after the release of Pokémon Go, more than 65 million people were playing it. SIXY-FIVE MILLION PEOPLE. How many people live in your whole town? County? State? Here’s some perspective: in the whole…

Trends, once, again.

Change is a big theme this time of year, the only time we seem to be collectively on board with change is now, at the changing of the calendar.  Oh, funny life. In any case, we all enjoy taking a look back, and a look forward, at trends, methods, tools and strategies that worked well,…

Heavenfaced: Gratitude and Grieving

When we’re grieving, it’s easy to forget it’s a mysterious process. I’m grateful for the music, stories and art that are also mysterious, the way they find us when we need them and help catalyze the process, which can seem to take such a long time. When Dad died around this time last year, I…

Show up. Do your best.

This is the best advice I’ve ever received. It’s so good and I am so grateful, it is the only advice I ever offer. Not surprisingly, it’s transmitted directly and indirectly by some of the greatest characters in fiction. I offer it to my 5-year-old each day when I drop him at school. He answers…

Blending : Building A New World Family : Part II

This is the second time I’ve written about this (first was back in March) and, since then, we’ve taken huge leaps forward together, and each on our own, as our little family continues to evolve. On August 12, 2016, we (all of us!) officially marked our marriage and new family during a festive celebration at…

Living With Dementia

Mom passed away three years ago today. After initially being diagnosed with Parkinson’s Disease, it was a few months later, at the University of Iowa Hospitals, when she was diagnosed with vascular dementia. As her world (and ours) fell apart, I realized that Mom’s behavior suddenly made perfect sense. I also became startlingly aware that,…

I didn’t go to university. I learned from Linux instead. 

TOUGH CHOICES When I chose to forego college, preferring instead to join the working world confident that doors would open, there were a lot of the kinds of reactions one might expect. Most asked things like: “what are you thinking?” “why would you do such a thing?” “what are you planning to do instead?” My…

Blending: Building A New World Family

This is the first time I’ve ever done this and, since I’ve spent seemingly countless middle-of-the-night hours reading everyone else’s opinion about it on the Internet, I will offer my own out of respect for others – now knowing just what it feels like, having only imagined it up until now. If you are like…

The unswerving punctuality of chance (Part II)

There are some things that happen, happy accidents, that could not have been planned. Like stumbling on the carpet, catching yourself on the the edge of a shelf where, looking behind a small picture frame there, you find a key you lost seemingly years ago that unlocks that bike lock you have lived without all…

Great UX makes Infrastructure sexy

Sexy may not be the feeling that the word ‘infrastructure’ inspires in most of us, however, many are hoping that perception changes. In a hurry. Infrastructure is key to what makes the INTERNET as captivating as it is. In this context, the context of technology, most companies (especially small and medium-sized business) think of it…

Does empathy bridge art + engineering?

It takes a special something, a combination of unique experience and compatible disposition, to effectively temper hard sciences with soft ones in practice. Everything may very well come back to user experience, not only in the product (the outcome) but also in the process (the story). Empathy is arguably a key component of both hard…

URL

I learned one of the most important lessons from URL, who was about 3 when I first met him. Known mostly for peeing all over the place whenever he first saw you, URL always got too excited to see people he knew or any people, actually, who were willing to give him attention. URL would…

All in the telling

The latest technologies, including cloud, social, anything mobile, Internet of Things (IoT), Big Data, analytics and Artificial Intelligence (AI) have and will continue to transform business, especially the customer experience, which still revolves around the story. Storytelling is still the centerpiece. Nothing new there. Storytelling has been the centerpiece since before anyone could even write….

On overcoming adversity

Having gone through a particularly trying time over the past couple of years or so, involving pretty much every type of major life-changing event (moving, career changes, divorce, child-custody battle, loss of parents, etc), I made some time to write down my thoughts about it, to write the whole story from my perspective, what it…

Cutting through the jargon

There is a lot of jargon out there. Technology, by itself, is another language, full of the complexities of any culture. It has its own nuances, postures, protocols and fashions. Couple the jargon of technology with the cultures of sales and marketing and what we get is an utter flurry of buzzwords and motivational phrases,…